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Description

The Role: Member Services Agent (Call Center)

Are you looking to work somewhere that your suggestions are heard, and you can help implement them? Do you love finding a good deal and you have a PASSION for FASHION? If so, this is the role for you! Rue Gilt Groupe is dedicated to providing exceptional customer service. This position is REMOTE and equipment is provided.

Please read before applying. You must meet the following criteria:

  • Minimum of 1-year CALL CENTER (not the same as customer service) experience within the last 5 years. Mostly Inbound calls but will make outbound calls when needed.
  • Willing to work any shift including weekends---- Monday - Sunday from 9am-9pm EST.
  • Reside in one of the following states: Florida, Pennsylvania, North Carolina, Kentucky, Texas, South Carolina, Georgia, Indiana, Wisconsin, Minnesota, New Hampshire, or Missouri.
  • This is a remote position, do you have your own private workspace with a door to keep out all distractions and internet that can be hardwired into your home?
  • Internet must be hardwired into your home, internet speed required if hired: 100mbps download and 30 mbps upload speed.

Starting pay for Tier 1 Contact Center Agent: $17.00hr

What You’ll Do

  • Provide outstanding customer support via phone and/or email.
  • Actively listen to customers to understand their needs and concerns.
  • Use critical thinking and problem-solving skills to resolve issues efficiently.
  • Maintain a high level of accuracy when handling customer inquiries and data entry.
  • Adapt to changing procedures, policies, and customer demands.
  • Demonstrate professionalism, patience, and empathy in all interactions.
  • Manage time effectively while handling multiple customer interactions.
  • Ensure consistent attendance and punctuality to support the team’s success.

What we're looking for:

✅ Customer-Centric Attitude – You genuinely enjoy helping people and providing top-tier service.
✅ Problem-Solving & Critical Thinking – You can analyze situations and find effective solutions.
✅ Attention to Detail – You ensure accuracy in data entry and follow company guidelines.
✅ Reliability & Attendance – You understand the importance of being on time and available.
✅ Adaptability – You can handle change and thrive in a dynamic environment.
✅ Active Listening & Articulate Speech – You communicate clearly and professionally.
✅ Professionalism & Self-Direction – You take initiative and work efficiently with minimal supervision.

About You

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work.

  • High school diploma or equivalent
  • Proficient in relevant computer applications and ability to maneuver multiple screens at a time.
  • 1-3 years of experience in a Contact (CALL) center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situations appropriately

#LI-Remote

ABOUT US:

Rue Gilt Groupe is a leading off-price e-commerce portfolio company, connecting the next-generation shopper to world-class brands. We’ve defined the online treasure hunt through our daily sale events allowing a large, loyal member base to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail.

Rue Gilt Groupe operates three complementary sites – Rue La La, Gilt, and ShopSimon.

Our vision at RGG is to spark delight through daily discovery – we make shopping an occasion to celebrate. At the forefront of fashion and technology, we’re also in the business of sparking delight for our Associates. We inspire each other, our Members, and ourselves to push past the expected – every day. Our culture is rooted in our values and together we work to demonstrate being Kind, Passionate, Collaborative, Innovative, Tenacious and Empowered.

Career Progression

We’re passionate about the progression and growth of our Associates. We aim to promote and grow from within.

Example: Customer Service

At Rue Gilt Groupe, Member experience is a top priority and for the remote Customer Service team, opportunities to grow and advance your career can be a top priority for you as well. Customer Contact Center agents may advance their careers in either a supervisory track, or as an individual contributor specialist as a Quality Assurance Analyst, Trainer, or a Real Time Analyst. At Rue Gilt Groupe, Member experience is a top priority and for the remote Customer Service team, opportunities to grow and advance your career can be a top priority for you as well. Customer Contact Center agents may advance their careers in either a supervisory track, or as an individual contributor specialist as a Quality Assurance Analyst, Trainer, or a Real Time Analyst.

Note: This chart is a general guideline and does not guarantee promotion after a set period of time.

What Our Associates Say

Perks & Benefits

Rue Gilt Groupe supports our Associates in their busy lifestyles by offering a wide range of health, financial, legal and development assistance in our benefits portfolio. From wellness partnerships to paid parental leave, to invest in your personal and professional growth, we are here to help our Associates in work and in life.

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25% Off Rue La La & Gilt and 15% Off ShopSimon

Our 25% off Associate Discount applies to Rue La La and Gilt sites, including Gilt City. Plus, for Rue La La and Gilt sites, Associates receive free shipping on all purchases and free Personal Concierge assistance. Associates enjoy 15% off and free shipping and returns at ShopSimon

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Volunteer Opportunities

All Associates get two paid days per year to help out in their community, in addition to our annual, company-wide Volunteer Day.

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Wellness

Rue Gilt Groupe’s wellness portfolio offers a wide range of health, family, financial, legal, and professional development programs designed for convenience and flexibility. Rue Gilt Groupe is committed to supporting Associates’ work and life goals.

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Invest in You

From retirement to family-first benefits and professional development programs, Rue Gilt Groupe has you covered.

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Work-Life Balance

Associates enjoy competitive and flexible paid time-off programs and our corporate offices offer a flexible hybrid schedule and Summer Fridays, so you can plan around your personal and professional needs. Plus enjoy a day off on your birthday.

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Office Perks

Associates receive surprises and delights as occasions to celebrate throughout the year wherever you sit – hybrid, remote, or based in our warehouse/studios! Enjoy free beverages, bagel days, and additional fun perks when you come into any one of our offices.

Awards & Recognitions

Built-In 2024 Best Places to Work
Built In 2023 Best Places to Work Los Angeles
Built In 2023 Best Places to Work Boston
Built In 2022 Best Places to Work Boston
Human Rights Campaign Foundation Best Places to Work for LGBTQ+ Equality 2022
Venturefizz Culture Content Certified 2023
The Boston Globe Top Places To Work
Massachusetts Innovation & Technology Exchange
Alliance for Work-Life Progress Seal of Distinction
BostInno's Coolest Companies