Description
THE ROLE: Senior Operations Manager
Responsible for the day-to-day operations performance at our 400k sq. foot, Shepherdsville, KY fulfillment center. THIS POSITION IS ONSITE. The role includes leading fulfillment center activities across the operations spectrum and will work to continuously improve the functionality and level of service that the FC provides to our internal and external customers as well as our associates. This position reports to the VP of Operations and works closely with EHS director and HR.
What You'll Do:
- Manage and drive staffing plans, schedules, quality initiatives, process change initiatives, and safety initiatives to enable Operations team to meet of exceed member expectations and Operations Budget.
- Manage a team of operations managers and supervisors with daily FC performance responsibility of a 200+ (250 in peak season) employees within a very fast-paced/ time-critical and demanding environment
- Set/ clarify requirements and expectations for Operations Managers, Supervisors and Team Leaders
- Measure performance through metrics, providing feedback, and holding Managers/Supervisors accountable for their performance and the performance of their departments
- As needed partner with Managers/Supervisors to establish corrective action plans to ensure that department meets objectives
- Leverage ideas of Managers, Supervisors and Team Leaders to source and nurture creative improvement plans for the FC
- Take proactive steps to ensure that best practices are shared across all departments and shifts
- Work closely with support staff (HR, EHS/Facilities/LP Manager, IT/WMS Manager) to build and secure support and resources for projects and initiatives
- Carry out supervisory responsibilities in accordance with the organization’s policies, procedures and work rules.
- Ensure Safety and security procedures are always followed
- Maintains a complete management overview and thorough understanding of inventory in a multi-product automated environment
- Achieve inventory accuracy targets
- Continuously measure and evaluate the departmental goals and all work processes, available daily labor and daily production goals and hourly progress towards these goals
- Improve quality and eliminate errors and improve units per hour productivity.
- Manage and report metrics daily
- Oversight and Adherence to Fulfillment budget and P&L
- Implement Process improvements and ensure SOP adherence
About You:
At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.
- BS/BA Degree required.
- Lean Six Sigma Green belt certification is a plus but not required.
- Min 7 years of high volume, fast paced distribution and/or fulfillment operations experience required.
- Proven success in improving quality, service and productivity within operational environment.
- Experience working in a team oriented, multi-shift environment.
- Excellent communication and organization skills required.
- Proven competencies in MS Excel, Word, Access and Outlook.
- Experience with Manhattan WMS is highly preferred.
Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including prior experience, skills and expertise, location, and internal equity. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, equity, 401(k) match, and a variety of benefits.
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ABOUT US:
Rue Gilt Groupe is a leading off-price e-commerce portfolio company, connecting the next-generation shopper to world-class brands. We’ve defined the online treasure hunt through our daily sale events allowing a large, loyal member base to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail.
Rue Gilt Groupe operates three complementary sites – Rue La La, Gilt, and ShopSimon.
Our vision at RGG is to spark delight through daily discovery – we make shopping an occasion to celebrate. At the forefront of fashion and technology, we’re also in the business of sparking delight for our Associates. We inspire each other, our Members, and ourselves to push past the expected – every day. Our culture is rooted in our values and together we work to demonstrate being Kind, Passionate, Collaborative, Innovative, Tenacious and Empowered.
